Privacy Policy

NetWise ("we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you install or use the NetWise: B2B & Wholesale Shopify app (the "App").

By using the App, you agree to the terms outlined below.

1. Information We Collect

A. From Your Shopify Store:

When you install the App, we access certain data via the Shopify API:

• Store name, domain, and contact details
• Product and variant information
• Orders and customer information
• Storefront customization and theme settings (for app compatibility)

B. User Activity & Usage Data:

• IP address, browser, operating system
• Pages viewed, actions taken, and interactions within the App
• Timestamp and session logs

C. Optional Form Submissions:

If you use our wholesale registration form, we store the data submitted by applicants (e.g., business name, contact person, tax ID, etc.).

2. Use of Information

We use the information collected to:

• Deliver and support the App's core functionality
• Facilitate wholesale customer onboarding and dynamic pricing
• Monitor app usage and improve performance
• Provide support, updates, and communications
• Fulfill legal, regulatory, or compliance requirements

3. Sharing of Information

Your data is only shared when necessary:

• Shopify – for app integration and store synchronization
• Third-Party Providers – such as infrastructure, analytics, or support tools (e.g., AWS, Google Analytics), under data processing agreements
• Legal Entities – when required by law, court order, or regulatory authority
• Business Successors – in case of acquisition or merger

We do not sell, rent, or trade your data or your customers' data.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain user sessions within the app
• Track and analyze usage data to improve performance
• Store preferences and configuration states

You can control cookie settings through your browser preferences. Disabling cookies may affect app functionality.

5. GDPR Compliance (EU/EEA Users)

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access the personal data we hold
• Right to rectify inaccurate or incomplete data
• Right to erasure (right to be forgotten)
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

We process your data under the lawful bases of contract fulfillment and legitimate interest. To exercise your rights, contact us at privacy@getnetwise.co

6. CCPA Compliance (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to know what personal information we collect
• Right to request deletion of your personal data
• Right to opt out of the sale of personal data (we do not sell personal data)
• Right to non-discrimination for exercising CCPA rights

You or an authorized agent may submit a request by emailing privacy@getnetwise.co

7. Data Retention

We retain your information as long as you use the App or as required for legal or operational purposes. You may request data deletion by contacting us.

8. Security

We implement industry-standard safeguards including encryption, access control, and secure storage. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the App dashboard or email. Continued use of the App indicates your agreement with the latest version.

10. Contact Us

NetWise
Email: privacy@getnetwise.co
App URL: https://apps.shopify.com/netwise